Delivery & Return Policy

1. Delivery Policy

Shipping and Delivery Timeline

At Bismillah Collections, we ensure fast and reliable shipping across India. Our standard delivery timeline is:

Processing Time: Orders are processed within 1-2 business days.
Delivery Time: Standard shipping takes 5-7 business days.
Express Shipping: Available for select locations, delivered within 2-3 business days.

Shipping Charges

We offer the following shipping options:

Standard Shipping: Free for orders above ₹999.
Orders below ₹999 will have a standard shipping charge of ₹50.
Express Shipping: ₹150 (Available for select locations).

Order Tracking

Once your order is shipped, you will receive a tracking ID via email/SMS to monitor the status of your delivery.

Delivery Issues

If your order is delayed or hasn't arrived within the estimated time, please contact our customer support at support@bismillahcollection.com.

2. Return Policy

Eligibility for Returns

We accept returns under the following conditions:

The item must be returned within 7 days of delivery.
The product must be unused, in its original condition, with all tags and packaging intact.
Returns are not applicable for certain items such as intimate wear, accessories, and customized products.
Products purchased during sales or promotions are not eligible for returns.

Return Process

Follow these steps to initiate a return:

Email us at support@bismillahcollection.com with your order details and reason for return.
We will provide return shipping instructions.
Once we receive and inspect the item, we will confirm whether the return is approved.

Return Shipping Charges

Customers are responsible for return shipping charges unless the product received is defective or incorrect.
Shipping fees are non-refundable.

Refund and Exchange

Refunds will be processed within 7-10 business days after the return is received and inspected.
If you prefer an exchange, we will replace the item with the same product (subject to availability).

Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact us within 48 hours of delivery with images of the product, and we will arrange a replacement or refund.

3. Contact Us

If you have any questions about our Delivery & Return Policy, feel free to reach out:

📧 Email: ummiluqman12@gmail.com
📞 Phone: +91-9884294605, +91-6369346536
🏢 Address:Jogeshwari West, Mumbai, Maharashtra