Refund Policy

1. Overview

At Bismillah Collections, we strive to provide high-quality products and ensure customer satisfaction. If you are not satisfied with your purchase, we offer a return and refund process under specific conditions.

2. Eligibility for Refund

Refunds are only applicable under the following conditions:

• The item must be returned within 7 days of delivery.
• The product must be unused, in its original condition, with all tags and packaging intact.
• Products that are damaged, used, or missing parts will not be eligible for a refund.
• Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Items marked as "Final Sale".
• Customized or personalized products.
• Worn, washed, or altered items.
• Items without original packaging and tags.
• Gift cards and promotional items.

4. Refund Process

If your return meets the eligibility criteria, follow these steps:

• Email us at support@bismillahcollection.com with your order details and reason for return.
• We will provide return shipping instructions.
• Once we receive and inspect the item, we will notify you about the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 7-10 business days.

5. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account or credit card statement again.
• Contact your bank, as it may take time for the refund to be officially posted.
• If you have done the above and still haven't received your refund, contact us at support@bismillahcollection.com.

6. Exchange Policy

We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us within 48 hours of receiving your order.

7. Shipping Costs for Returns

• Customers are responsible for return shipping costs.
• Shipping costs are non-refundable.
• If a refund is approved, the original shipping cost will be deducted from the refund amount.

8. Cancellations

Orders can be canceled within 24 hours of placing the order. After this period, cancellation requests may not be accepted.

9. Contact Us

If you have any questions about our Refund Policy, feel free to reach out:

📧 Email: ummiluqman12@gmail.com
📞 Phone: +91-9884294605, +91-6369346536
🏢 Address:Jogeshwari West, Mumbai, Maharashtra